Turn product intent into a clear next action.
Buddie understands what the customer is trying to buy, uses approved product knowledge, collects what is missing and prepares the right request for your team.
Buddie is preparing work
Illustrative agent view
The team receives structured context instead of another unqualified message.
From “Do you have this?” to an actionable product request.
The agent helps the customer express the real need while keeping stock, discount and final commercial decisions inside the business rules.
Understand intent
Identify the product, use case or category behind the customer’s question.
Clarify the match
Ask for configured details such as variant, quantity, budget or location.
Apply product context
Use approved catalogue knowledge and avoid unsupported claims.
Prepare the next action
Create an order request, quotation request or handover for the team.
The team receives buying intent, not an unread chat.
Buddie collects only the useful details, applies your configured rules and prepares the request for a person to complete.
Ready for your team
Structured business request
Team receives
The agent works inside your operating rules.
Buddie can understand and prepare. Your business decides what it may promise, send or hand to a person.
Only configured products, descriptions and policies guide the response.
Uncertain matches trigger a question or human handover.
Stock, negotiated price and final order confirmation can stay with the team.
Watch, Approval and eligible Auto modes define the agent’s autonomy.
Useful work reaches the team with context attached.
Faster product understanding
Bring the real need and useful specification together early.
Safer recommendations
Use approved catalogue context and expose uncertainty.
Cleaner sales handover
Give the team a structured request instead of a fragmented conversation.
Consistent next actions
Route an enquiry toward an order, quotation or person based on the rules.
Questions before you begin
Buddie can use the catalogue, approved descriptions, keywords and business rules you configure. When a product match is uncertain, it can ask a clarifying question or bring in the team.
Only information that the business has approved should be used. Live availability, discounts, negotiation and final commercial commitments can remain with a person.
Depending on the configured workflow, Buddie can collect product intent, variant, quantity, location and other required details, then prepare an order request, quotation request or handover.
The product-awareness workflow is designed to use configured catalogue context and clarify ambiguity. Catalogue quality, mappings and business rules determine how reliably a large range can be handled.
WhatsApp is a supported conversational channel when connected through the official platform. The value of the agent is the structured intent, safe product context and next action it prepares.